Our Values
ReClaim Restoration provides professional fire, water, mold, and storm damage cleanup and restoration services across Lake Charles, Lafayette, Alexandria, Baton Rouge, and the surrounding areas. We’re here to help when you need it most.
The ReClaim Difference
What sets us apart from other restoration companies, is our experience, our work ethic, and perhaps most unique, our origins. ReClaim is a restoration company conceived and funded by insurance claims professionals to address a specific need in the market…the interface between two different and sometimes opposing industries…the restoration contractor sector and the property insurance claims industry.
Over time, there has arisen something of an adversarial relationship and mistrust between these two industries, with the insurance claims representatives feeling that restoration companies oftentimes inflate costs of a claim through high restoration invoicing, and conversely, restoration companies voicing complaints that claims representatives unduly deny and seek to reduce legitimate restoration costs and fees below reasonable profit margins. As is the case in most differences of opinion between opposing points of view, fairness and equity is probably found somewhere in the middle.
What is not debatable is that both restoration contractors and insurance company representatives have committed themselves to protecting and preserving the assets of their customer, whether it be a homeowner or a business owner. At the end of the debate, it should all be about serving that customer’s best interests. The founders of ReClaim Restoration are experienced insurance professionals seeking to bring VALUE at a fair price to customers…homeowners, business owners, property managers, insurance agents/brokers, and insurance claims representatives.
Our decades-long reputation in the insurance claims adjusting sector is being leveraged at ReClaim Restoration such that insurance companies, agents, brokers, and claims professionals all know that they can rely on receiving excellent restoration service at a consistently fair price. Anything short means we are not meeting our commitment to the insurance industry or living up to our reputation in any of these respects. We are highly motivated to make sure that doesn’t happen.
Additionally, homeowners and business owners in immediate need of fire, water, or mold restoration services also know that they can rely on our expertise and our state of the art equipment and processes to protect and restore their property. By adhering to the foregoing principles, ReClaim Restoration is truly unique, and hopes to bridge the gap between the property claims adjusting sector and the property restoration industry in a way that benefits ALL stakeholders to the process. THAT is “The ReClaim Difference”.
Your Trusted Partner in Property Restoration
At Reclaim Restoration, we are committed to providing exceptional service throughout Louisiana and the Gulf South region in the restoration of homes and businesses that have been adversely impacted by perils such as fire, water, and mold and to returning those properties to their pre-loss condition. Our mission at Reclaim is to respond with strength, expediency, and professionalism at a moment’s notice to support homeowners, business owners and our community during times of duress following a property loss, and to restore not just the damaged property, but the customer’s confidence in Reclaim and the property restoration industry as a whole.
Guided by our core values of expertise, integrity, professionalism, and community, we pledge to:
- Restore with Precision: We leverage our expertise and advanced techniques to meticulously restore properties damaged by fire, water, mold and other perils. Our skilled team employs the latest industry practices and techniques to ensure that every inch of your property is properly restored, fostering a safe and comfortable environment for you and those around you.
- Empower Through Education: We believe that knowledge is power. As part of our commitment to our customers, we strive to continually educate not only ourselves but property owners as well regarding restoration preventive measures, early detection, and mitigation strategies to minimize the impact of future incidents.
- Leverage our Reputation: Integrity is one of our core values at Reclaim Restoration. A business reputation can take years to build and only moments (or one bad job) to tear down. Our company is owned by the Brown family which has been in the insurance services industry since 1967 and understands the importance that integrity and reputation play in sustaining a family business now for 50+ years and 3 generations.
- Deliver Exceptional Customer Care: Reclaim Restoration understands the emotional toll that property damage and filing a property insurance claim can have on our clients. With empathy at the forefront of our approach, we provide personalized support, transparent communication, and unparalleled customer service. Our team is dedicated to being responsive, reliable, and attentive to your needs throughout the restoration process. Professionalism is at the heart of everything we do.
- Foster Resiliency: South Louisiana has recently become known for its resilience in the face of adversity and disaster. At Reclaim Restoration, we share in that spirit, dedicated to helping our community rebound from such challenges stronger than before. Our restoration efforts not only rebuild structures but also restore a sense of normalcy, fostering renewal and hope in the wake of devastation.
- Cultivate Sustainable Practices: As stewards of the environment, we are committed to employing eco-friendly restoration methods and materials whenever possible. By minimizing our ecological footprint, we contribute to the preservation of Louisiana’s natural beauty and resources for future generations.
With unwavering dedication, Reclaim Restoration stands as a trusted partner in transforming destruction into revitalization and guiding our customers and the community toward a brighter future. Together, we rebuild, renew, and revitalize, one property at a time.